YUNOVA · Customer Service

Module 3: Handling difficult customers

Notes for offline study · 27 October 2026

Angry customers

This topic has no written notes yet: its video carries the lesson.

Staying calm under pressure

This topic has no written notes yet: its video carries the lesson.

Saying no politely

This topic has no written notes yet: its video carries the lesson.

De-escalation steps

This topic has no written notes yet: its video carries the lesson.

When to hand over to a supervisor

This topic has no written notes yet: its video carries the lesson.

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