YUNOVA · Customer Service

Module 6: Phone support

Notes for offline study · 27 October 2026

Call opening and closing

This topic has no written notes yet: its video carries the lesson.

Call scripts and when to leave them

This topic has no written notes yet: its video carries the lesson.

Hold, transfer and escalation

This topic has no written notes yet: its video carries the lesson.

How call quality scoring works

This topic has no written notes yet: its video carries the lesson.